Refund policy

Because this is a rewards-based redemption platform, returns are limited and handled on a case-by-case basis.

Damaged or Incorrect Items

If you receive:

• A defective item
• A damaged item
• An incorrect reward

Please contact us within 30 days of delivery. We will replace the item or reissue credits if appropriate.

Non-Returnable Items

The following are not eligible for return:

• Personalized or custom items
• Items redeemed correctly and delivered as described

Refunds & Credit Reinstatement

• Approved issues may result in replacement or credit reinstatement
• Credits are not redeemable for cash
• Processing times vary based on fulfillment status

Contact

For return or fulfillment issues:
usvmprewards@gmail.com